Andrew Siegel

748 Quaker Lane S
West Hartford, CT 06110



To obtain full-time employment as a Usability Specialist that leverages my prior experience and diverse technical and professional skills in an organization focused on the user experience.


Rochester Institute of Technology

Rochester, NY

Bachelor's of Science, Information Technology, March 2006
Graduated with Highest Honors, GPA 3.8/4.0

Work Experience

The Travelers Companies, Inc.

Hartford, CT

Participant, IT Leadership Development Program

Jul 2006-Present

  • Management Training: Emotional Intelligence, Conflict Management, Managing a Global Workforce
  • Participated in a number of internal rotations, below, as an ITLDP participant

Usability Lead, Personal Insurance

Sep 2009 - Present

  • Develop best practices for usability research and testing techniques to use in the consumer channel
  • Analyze and drive the use of usability software for testing and metric gathering
  • Formalize the use of data from web effectiveness analysis software (Tealeaf) into the development of our consumer applications
  • Lead team of 3-5 usability specialists in executing usability research and testing of consumer applications

IT Project Manager

Aug 2008-Sep 2009

  • Manage a $4 million enhancement budget to maintain and improve existing applications that support Underwriting and Servicing of Surety Bonds
  • Manage multiple $100,000+ projects to add features and improve existing features in applications that support Underwriting and Servicing of Surety Bonds
  • Improve processes for enhancement demand management

Usability Engineer

Aug 2007-Aug 2008

  • Ran one-on-one, paper prototyping, and card sorting Usability Studies on internal, public, and agent-only websites and applications
  • Analyzed recordings of Usability Studies for user experience issues and prepared and presented reports on findings with recommendations for improvements
  • Assisted during design phase of the development lifecycle as the Usability consultant to developers and business customers
  • Ran and facilitated Usability Road Shows for internal customers
  • Utilized TechSmith's Morae suite of applications for recording and reviewing Usability sessions

Application Developer

Jul 2006-Aug 2007

  • Maintained and enhanced applications utilizing Visual Basic 6, VB.NET, T-SQL, MS SQL
  • Leveraged Enterprise Web Services for data warehouse access via new SOA infrastructure
  • Gathered business requirements from various customers to improve existing applications and develop new and usable components

Rochester Institute of Technology

Rochester, NY

Web Developer, Center for Campus Life

Jan 2005-Jun 2006

  • Developed custom content management system utilizing PHP and mySQL, XML
  • Enhanced Campus Life homepage to comply with W3C standards

Stegel Systems Consulting

Hartford, CT

Sole Proprietor, Chief Developer

Jun 2000-Present

  • Develop and maintain websites for customers utilizing PHP, mySQL, Ruby on Rails, XHTML, CSS, JavaScript, Flash, Actionscript
  • Systems development and design for local small and medium sized businesses