Rochester Institute of Technology
Rochester, NY
Bachelor's of Science, Information Technology, March 2006
Graduated with Highest Honors, GPA 3.8/4.0
The Travelers Companies, Inc.
Hartford, CT
Participant, IT Leadership Development Program
Jul 2006-Present
- Management Training: Emotional Intelligence, Conflict Management, Managing a Global Workforce
- Participated in a number of internal rotations, below, as an ITLDP participant
Usability Lead, Personal Insurance
Sep 2009 - Present
- Develop best practices for usability research and testing techniques to use in the consumer channel
- Analyze and drive the use of usability software for testing and metric gathering
- Formalize the use of data from web effectiveness analysis software (Tealeaf) into the development of our consumer applications
- Lead team of 3-5 usability specialists in executing usability research and testing of consumer applications
IT Project Manager
Aug 2008-Sep 2009
- Manage a $4 million enhancement budget to maintain and improve existing applications that support Underwriting and Servicing of Surety Bonds
- Manage multiple $100,000+ projects to add features and improve existing features in applications that support Underwriting and Servicing of Surety Bonds
- Improve processes for enhancement demand management
Usability Engineer
Aug 2007-Aug 2008
- Ran one-on-one, paper prototyping, and card sorting Usability Studies on internal, public, and agent-only websites and applications
- Analyzed recordings of Usability Studies for user experience issues and prepared and presented reports on findings with recommendations for improvements
- Assisted during design phase of the development lifecycle as the Usability consultant to developers and business customers
- Ran and facilitated Usability Road Shows for internal customers
- Utilized TechSmith's Morae suite of applications for recording and reviewing Usability sessions
Application Developer
Jul 2006-Aug 2007
- Maintained and enhanced applications utilizing Visual Basic 6, VB.NET, T-SQL, MS SQL
- Leveraged Enterprise Web Services for data warehouse access via new SOA infrastructure
- Gathered business requirements from various customers to improve existing applications and develop new and usable components
Rochester Institute of Technology
Rochester, NY
Web Developer, Center for Campus Life
Jan 2005-Jun 2006
- Developed custom content management system utilizing PHP and mySQL, XML
- Enhanced Campus Life homepage to comply with W3C standards
Stegel Systems Consulting
Hartford, CT
Sole Proprietor, Chief Developer
Jun 2000-Present
- Develop and maintain websites for customers utilizing PHP, mySQL, Ruby on Rails, XHTML, CSS, JavaScript, Flash, Actionscript
- Systems development and design for local small and medium sized businesses